Sandals Emerald Bay Day 1

The Arrival

This place is, without a doubt, beautiful. When you walkout of your taxi and step on to the property, you instantly feel like you got your monies worth. All the staff here are friendly and almost always greet you as they walk by. You would think this is the perfect retreat, but it was far from it.

Too many little mistakes

Arrived around 2 pm, and were brought into a large room where they gathered all the guests to collect incidentals and give us our assigned rooms. Since our room check-in was at 3 pm, we went out to have a late lunch at Barefoot by the Sea, we returned but was told that our room was still not ready.

While waiting for the room, we tried to get a latte from the coffee machine but the machine stopped working right after grinding the beans. Staff came and reset the machine but to no avail. They told us that they will get it fixed but didn't offer to get us coffee. No one came to fix the machine and we never got any coffee.

4 pm and finally going to see our room 

Before getting our room we asked if we could make a dinner reservations but we're told that it couldn't be done until we got our rooms. It was almost 4:30 by the time staff was done showing us our room and tried to make dinner reservations. We had to settle for alternative dates and times because the restaurants we wanted to make reservations for were all booked.

The drunk duck drunk waiter

We went to the Drunk Duck Pub for a snack to hold is of until our 9 pm dinner reservation. We asked for wings, fried fish and water. We never got the water that was requested until I walked up to the bar with the glasses and asked for water. After I came back from the bar with my water, another couple sat behind me. They got their food before we got ours and then we realized that the waiter didn't even put our orders in. When we finally got our food, I asked the waiter for water refills  but he never came back.

No desserts for you!

We arrived at the Italian Cuisine few minutes before our reservation time but they still had us wait about 15 minutes after our reserved time. The place was nearly empty so we didn't understand why we had to wait. We never got napkins, until we asked for them near the end of our meals. The dessert never came out, and when we asked about it the time was already past 10 pm. They brought us spoons for the dessert and then started cleaning up the restaurant to close for the night. There was no dessert.

Reminders for someone else

When we made the dinner reservations, the staff told us that they will leave reminder card in our room. After dinner we returned to the room to find dinner reservation remind cards on our bed. The cards on our bed were for the room next door but ours were no where to been seen. We went ahead and slid the cards under our neighbors door, hopefully they got theirs.

First night is a very poor start for Sandals Bahamas.